Complaints

Complaint / Investigation

A complaint is investigated. A complaint can be made anonymously. However, we advise that you allow us to contact you. This for our investigation, but also to potentially consider a (re)solution.

Your jurist not being able to assist you, or not being succesful, is not sufficient reason by itself to submit a complaint. To make a complaint the member must have broken our code of conduct, shown professional incompetence, acted (borderline) criminally, or otherwise behaved indecently. Please explain in the form below why we should investigate? Please use general terms and do not share too many details, or personal identifiable information of yourself or others.

Please note that it is ultimately the Order who will decide on the outcome of the complaint. The member can receive a Reprimand. This will mean a negative mark against the Member’s record. This will clear out any previous positive feedback and set the member’s reputation back as a standard member. We can also decide on a Sanction. This can be one of many things. It could be an inability to progress the Member’s standing for a period of time, it could be some form of redress to you, etc. In severe cases we will consider Removal of the member from the Order. When a member is removed from the order due to an investigation this will stay on record for others to review. This differs from those who leave the Order for any other reasons, like retirement, etc. Those members their details will be removed all together.

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Full Complaint contact

Full name or member number *

Relation *

• I was a paying client of the member
• I was helped by the member
• I worked with the member

Date(s), Month(s), Year(s) of contact with the Member

Complaint / Investigation Request *

Please note that the Member not being able to help you as you may have wished is not sufficient grounds for a complaint. To make a complaint the member must have broken our code of conduct, shown professional incompetence, acted (borderline) criminally, or otherwise behaved indecently. Please explain why we should investigate? Please use general terms and do not share too many details, or personal identifiable information of yourself or others.

Requested Result

• Reprimand
• Sanction
• Removal from the Order
• I leave this up to the Order to decide.

You can indicate how serious you think the situation is/was. The Order will investigate independently and come to its own conclusion. However, we will consider your assessment of the severity. A Reprimand will mean a negative mark against the Member’s record. This will clear out any previous positive feedback. A Sanction can be one of many things. It could be an inability to progress the Member’s standing for a period of time, it could be some form of redress to you, etc. In severe cases we will consider Removal of the Order. When a member is removed from the order due to an investigation this will stay on record for others to review. This differs from those who leave the Order for any other reasons, like retirement, etc. whose details will be removed all together.

Email

Your email address is optional. If you include your email address we can contact you for our investigation. You can remain anonymous if you prefer. However, this would hinder our investigation somewhat. It would also not allow us or the member to discuss any (re)solutions.

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